AP – Reporting AI & Algorithms, Summer 2025

The development and deployment of AI systems for emotion recognition is growing, but their effectiveness is questionable, and their use can be risky.

The Dutch Data Protection Authority (AP) has examined the application of emotion recognition in various fields, such as customer service and wearable devices, which in some cases leads to risks that require attention from developers, users, and regulators. AP urges organizations to critically assess the use of emotion recognition applications, be aware of their limitations, and carefully evaluate their appropriateness and proportionality. Organizations should be transparent about the use of these systems and obtain consent from the individuals being analyzed.