BCG – The Future of Field Service with AI, Mar 2025

The document focuses on the future of field service with the use of artificial intelligence (AI).

Key takeaways include AI being at a tipping point, with 2025 focusing on turning its potential into real profits. AI will play a crucial role in accelerating growth, enhancing productivity, and creating new business models in field service. The document addresses team formation, changes in service economics, returns on AI tool investments, and the evolution of customer experience. It serves as a guide for CEOs and leaders in field service to understand the value of AI and what creates value now and in the future.