HFS Research – Why, What, and How Financial Services Firms Can Be AI-First

The main theme of the document is the exploration of how companies in the banking and financial services (BFS) sector can become 'AI-First'.

Key findings include the need for BFS companies to formalize and fund AI implementation strategies that go beyond mere productivity gains and cost reductions. To succeed, companies must view AI strategy as part of their business strategy, with a focus on leadership from the C-suite.