The main theme of the report is the use of artificial intelligence in the telecommunications industry and forecasts for 2025.
Key findings include: 97% of respondents from the telecommunications industry are evaluating or implementing AI to improve customer experience, enhance employee productivity, improve network operations, reduce costs, and open new business opportunities. The adoption of generative AI is increasing, with half of the respondents already implementing their first use cases of generative AI. Investments in AI are expected to increase in 2025, with a focus on building AI infrastructure, accelerating adoption through third-party solutions, and training staff in AI skills.