Boston Consulting Group – Retail in 2025 and Beyond: Five Imperatives to Win, Aug 2025

The main theme of the report is the future of retail and the five key imperatives necessary for success in 2025 and beyond.

Key findings include the growth of market share and changing consumer expectations due to e-Tailers like Amazon, Temu, and Shein. There is an increase in diversity among Australian shoppers, including new generations such as Gen Z and Gen Alpha. The need to improve productivity and reduce costs in the face of competition with e-Tailers is emphasized. Rapid adoption of artificial intelligence and the necessity for changes in business operating models are highlighted. The report also discusses changes in relationships between organizations and employees due to demands for flexibility, purpose, and development in the workplace.