KPMG – Global Consumer & Retail CEO Outlook, 2025

Summary

This report focuses on the outlook for consumer and retail sectors in 2025, addressing how CEOs are navigating complex global and local challenges.

It highlights optimism about growth despite economic difficulties, prioritization of customer experience and personalization, concerns over supply chain disruptions, strategic mergers and acquisitions, and significant investment in AI for productivity and customer experience. The report also emphasizes workforce adaptation to AI and aligning sustainability with strategic advantage.

Region: Global

Published: February 2026

Author(s): KPMG

Language: English

Tech drivers: AI Blockchain Cybersecurity and privacy Quantum Computing

Social drivers: Diversity and equality Pandemics Sustainability and ethics

Geopolitical drivers: Economic conditions Regulatory changes Supply chains disruption Workforce availability

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