Strategy& – The Agentic AI Revolution in Retail: From Vision to Process Reality, Mar 2026

The report explores the transformative impact of agentic AI on the retail industry, focusing on its shift from vision to practical implementation.

It highlights how agentic AI addresses rising retail complexity and operational pressures, enabling autonomous decision-making at scale. The report forecasts that by 2030, AI-powered ecosystems will increase competition by 40%, with 33% of consumers expecting to make purchases using AI. It also emphasizes the need for real-time orchestration amid geopolitical volatility and supply chain disruptions, showcasing how industry leaders are already leveraging agentic AI across workflows with human-in-the-loop coordination and multimodal data processing.