BCG – For Banks, the AI Reckoning Is Here, May 2025

Artificial intelligence (AI) is transforming the banking industry, especially with the emergence of generative AI (GenAI) and agent AI, which are changing the game in financial services.

Only a quarter of financial institutions actively use AI to strengthen their competitiveness. To succeed in the new era, it is necessary to integrate an AI strategy into the business strategy, prioritize high-impact use cases, establish clear performance metrics, and mobilize capital and leadership to achieve large-scale impact. Banking leaders who are already taking action are shaping the future of the industry, while others will be subject to these changes.