Capgemini – Financial Services Top Trends Banking, Jan 2026
Summary
The main theme of the report is the key trends in the banking sector for 2026, focusing on three interconnected imperatives: customer engagement, technological innovation, and operational efficiency.
Key findings include the evolution of customer demographics, where millennials actively use social media for financial advice, the rapid development of market trends including the rise of instant payments and fraud threats, and the pursuit of operational efficiency through the implementation of AI technologies and process automation.
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