Capgemini - Top Payments Trends Book, 2023

The introduction to the Capgemini - Top Payments Trends Book, 2023 gives an overview of the evolving payments industry. The authors emphasize the importance for businesses to understand these trends to remain competitive. They provide a framework for categorizing the emerging trends, such as customer-centricity, data-driven insights, technology, and regulation. Collaboration and partnerships between traditional players and fintech companies are highlighted as key drivers of innovation. The concept of open banking is also discussed, with the potential to revolutionize the payments ecosystem and give customers more control over their financial data. Overall, the introduction serves as a valuable resource for businesses and professionals in the payments industry to navigate the changing landscape and make informed decisions.