Deloitte – Digital Insurance Maturity 2025, Aug 2025
Summary
The main theme of the report is the assessment of digital maturity of insurance companies on a global scale, focusing on 93 insurers across 16 markets.
The report provides deep insights into digital functionalities and UX design, covering eight key stages of the customer journey. Key findings include the importance of digital interaction with customers, the necessity of creating seamless omnichannel paths, and a focus on innovation to maintain competitiveness in the digital age.
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