Euromoney – The AI in Banking Best Practices Playbook, 2025

The main theme of the report is the use of artificial intelligence (AI) in the banking sector and best practices for its implementation.

Key findings include the need for flexibility in adapting AI given its ever-changing nature, the importance of strategic choices between models and partnerships with vendors, AI's potential to improve processes in banks such as customer interactions and internal operations, challenges related to data security, privacy, predictability, and geopolitical risks, and examples of successful initiatives in generative and agent AI.