The main theme of the report is the assessment of the state of fintech and its impact on consumers and small businesses.
Key findings include that fintech provides significant value to consumers and small businesses, better meeting their financial needs compared to traditional financial institutions. There is a high level of satisfaction with fintech products and services among consumers (96%) and small businesses (98%). Payments are the primary use case for fintech for both consumers and small businesses. Fintech receives high marks for trust, thanks to transparency and control.