PWC – AI and Future of Financial Services

The annual survey co-launched by HKTDC and PwC aims to gather information about the future of financial services in Hong Kong. The survey’s results provide insights into various aspects of the industry, including Hong Kong’s AI competencies in delivering financial services, the challenges and opportunities organizations face in implementing AI, and the regulatory environment and future developments of AI in the financial service industry. The survey was conducted between November and December 2023 and targeted business leaders in the financial services sector based in Hong Kong and the Chinese mainland. By understanding the sentiment among companies interested in or with business in Hong Kong, this survey allows stakeholders to shape the dialogue at the upcoming Asian Financial Forum. The survey aims to provide valuable information about the current state of AI implementation in the financial services sector in Hong Kong and highlight potential areas for improvement. It addresses key areas of interest, such as the competencies of Hong Kong in delivering financial services through AI, challenges faced by organizations in implementing AI, and the regulatory environment surrounding AI in the financial service industry. Overall, the survey serves as a platform to gather insights, opinions, and perspectives from business leaders in the financial services sector, ultimately shaping the future of AI in the financial industry in Hong Kong.