Capgemini – Rise of Agentic AI: How Trust Is the Key to Human-AI Collaboration, 2025

The main theme of the report is the development and implementation of agentic AI and its role in enhancing productivity and efficiency in enterprises.

Key findings include: Agentic AI can generate up to $450 billion in economic value by 2028 through increased revenues and cost reductions. 93% of leaders believe that successfully scaling agentic AI in the next 12 months will provide a competitive advantage. Currently, 14% of organizations have implemented agentic AI, and 61% are preparing for its deployment. Agentic AI is expected to be most widely used in customer service, IT, and sales. Trust in fully autonomous AI agents is declining, reflecting business realities after initial enthusiasm.