CB Insights – The Future of Professional Services: How Firms Will Capture Value in the AI Agent Era, 2025

The impact of artificial intelligence (AI) on the future of professional services and the strategies firms must adopt to remain competitive in the AI agent era.

Key takeaways include the need for orchestrating AI agent technology stacks for integration and management, activating proprietary data to create smarter agents, transforming services into scalable AI products, and building a workforce composed of humans and AI. In 2024, AI agent-based solutions generated over $10 billion in revenue, with expectations to double. Examples of strategies from major firms like McKinsey and Accenture for integrating AI into their processes are highlighted.