GSMA – Agentic AI for Telecom: Charting the Course for an Intelligent Future

Summary

The main theme of the document is dedicated to the use of agentic artificial intelligence (AI) in the telecommunications industry.

The report examines the opportunities and scenarios for AI implementation in telecommunications, including multimodal communication systems and AI agents for smart homes. Key findings include an analysis of paradigm shifts in the industry and the strategic positioning of AI to transform telecommunications services.

Region: Global

Published: August 2025

Author(s): GSMA

Language: English

Tech drivers: AI Cybersecurity and privacy Mobile Standards and interoperability

Social drivers: Sustainability and ethics

Geopolitical drivers: Economic conditions Regulatory changes

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