BCG – How AI Can Cut Through Bureaucracy, Boost Efficiency, and Build Trust in Government, May 2025

The main theme of the report is the use of generative artificial intelligence (AI) to enhance government processes, improve citizen engagement, and restore trust in public services.

Key findings include that AI can help governments meet rising citizen expectations and budget constraints. Implementing AI could reduce case processing costs by up to 35% over the next decade. Successful AI adoption requires a focus on process change and change management, with an emphasis on employees. AI can deliver significant productivity gains and return on investment for government agencies.