EY – (AI)deation to Impact: Architecting an AI-first Workforce in the Tech Services Sector

The report explores the impact of artificial intelligence on the workforce in the technology services sector.

It examines how AI is transforming work methods, productivity, and organizational structures. Key findings include the need to rethink workforce productivity in the AI era, redesign work with a focus on human talent in an AI-driven world, and evolve organizational structures towards more compact and AI-oriented models. The report also emphasizes the importance of leadership in managing AI-related changes and the need to adapt to new client expectations and service delivery models.