0 Log In

Filter

HubSpot – State of Service Trends Report, 2024

Summary

The main theme of the report is the analysis of customer service trends in 2024.

Key findings include the adoption and use of artificial intelligence (AI) and chatbots, the application of omnichannel customer support, improvement of cross-industry collaboration, analysis of customer feedback, use of CRM as a single source of truth, and increased customer satisfaction (CSAT) through new tools and strategies.

Region: Global

Published: May 2025

Author(s): HubSpot

Language: English

Tech drivers: AI Social Media

Found an inaccuracy in the description? Let us know 🙌

Latest Viewed Reports

Eulaerts, O., Grabowska, M., Bergamini, M. – Weak signals in Science and Technologies - 2024

Eulaerts, O., Grabowska, M., Bergamini, M. – Weak signals in Science and Technologies - 2024

March 2025, Eulaerts, O., Grabowska, M., Bergamini, M.

The report focuses on emerging technologies that could impact our future. It explores weak signals in science and technologies that may become...

Oliver Wyman x Berkeley – Urban Mobility Readiness Index, 2024

Oliver Wyman x Berkeley – Urban Mobility Readiness Index, 2024

December 2024, Oliver Wyman x Berkeley

IMA – Markets in Focus: Education Insurance Pricing & Market Update, 2Q2025

IMA – Markets in Focus: Education Insurance Pricing & Market Update, 2Q2025

May 2025, IMA

The main topic of the report concerns changes in educational institutions due to new federal directives and executive orders. Key findings...

The Future Brand Index, 2023

September 2023, The Future Brand

Strategy& – MENA News Industry

Strategy& – MENA News Industry

February 2024, Strategy&