Kearney - Regenerative talent pools

The 2023 Kearney Global Services Location Index (GSLI) provides valuable insights into the regenerative talent pools that are essential for offshore business services. The report highlights that the Asia Pacific region remains the leader in offshore business services, but Mexico has climbed into the top 10 and the United Kingdom has entered the top five for the first time. The focus is shifting from cost reduction to people skills, availability, and digital resonance, which means traditional cost-focused countries are losing their competitive advantage. The ability to reskill and redeploy the workforce in response to changing market demands and technological disruptions is crucial for a country's attractiveness as an offshore location for business services. The report covers four major elements: emerging global trends and local disrupters impacting the talent supply chain, talent regeneration factors that enable or hinder the replenishment process, relative talent regeneration performance of the top 25 GSLI-ranked countries, and a region-by-region look at the performance of select countries. The report also highlights that the new wave of AI has the potential to replace or reduce up to 300 million jobs around the world over the next decade while enabling innovation, efficiency, personalization, and creativity. In some cases, it could free up knowledge workers to focus on more strategic tasks and improve their productivity. In other cases, it could displace workers entirely, requiring them to develop new skills and competencies. Overall, the 2023 Kearney Global Services Location Index provides valuable insights into the regenerative talent pools that are essential for offshore business services and highlights the importance of reskilling and redeploying the workforce in response to changing market demands and technological disruptions.