McKinsey – The human side of generative AI

The use of generative AI in the workplace is expected to increase significantly, allowing employees to focus on higher-level tasks. McKinsey's research shows that organizations need to consider how to make jobs more people-centric in order to attract and retain talent. While most attention has been on the productivity benefits of gen AI, it is important for leaders to understand how employees perceive their work experience. McKinsey's survey reveals that the pool of gen AI talent is broader than expected, with a large portion in non-technical roles using gen AI for routine tasks. Surprisingly, employees who heavily use gen AI prioritize factors like flexibility, meaningful work, and well-being over compensation. Furthermore, these employees feel a need for higher-level cognitive and social-emotional skills to succeed in their roles, highlighting the importance of human-centric skills in a world where gen AI is increasingly used for repetitive tasks.