OECD – Harnessing Artificial Intelligence in Social Security: Use Cases, Governance and Workforce Readiness 2025

Summary

This report explores the use of artificial intelligence in social security systems, focusing on practical use cases, governance frameworks, and workforce readiness.

It highlights how AI can improve access to social security benefits, addresses governance challenges, and examines the preparedness of the workforce to adopt AI technologies across OECD member countries.

Region: European Union

Published: February 2026

Author(s): OECD

Language: English

Tech drivers: AI Big Data Analytics Cybersecurity and privacy Standards and interoperability

Social drivers: Diversity and equality Inclusivity

Geopolitical drivers: Economic conditions Political instability and conflicts Regulatory changes Workforce availability

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