Strategy& – Solving the workforce paradox

Telcos are facing a growing talent gap and struggling to attract the right skills needed for future competitiveness. Despite increasing data consumption, European telcos have seen a decrease in revenue and are forced to invest heavily in infrastructure. To address these challenges, telcos must identify their individual talent gaps and develop measures to build the workforce of the future. Conventional workforce strategies are no longer effective in attracting top talent, especially with tech players setting the standard. Additionally, telcos must prepare for future technology shifts to remain competitive. Critical talent profiles are needed that are difficult to develop internally and attract in the market. Overall costs are rising as telcos invest in infrastructure to meet EU goals, service client demands, and stay competitive against new industry players. Ultimately, telcos must focus on strategic workforce planning to navigate the workforce paradox and ensure long-term success.