KPMG – Maximizing SaaS Value
Summary
The main theme of the report is the use of managed services to optimize SaaS platforms after their implementation.
Key findings include that without ongoing platform management, companies may face unexpected costs, low user adoption, and issues with system integration and data management. The report also highlights the importance of managed services in achieving target outcomes and offers three different models of managed services, ranging from transactional to transformational.
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